A MUM claims her £1,100 TUI holiday was ruined after the resort had building works from 5.30am and an abusive staff member left her in tears.
Zara Kate Charlton, 33, booked the dream holiday for her 57-year-old mum, who is in poor health, and five-year-old son Mason for a week to stay at the Tasia Maris Gardens in Nissi Beach, Cyprus.
The family landed early in the morning on May 27 and went straight to bed before they were woken up at 5.30am to building works outside of their hotel room.
Ms Charlton claims she was never told about the building works before arriving at the three-star resort.
She went to complain to staff about how the noise was affecting her mother, who has a tumour, and reportedly suffered such severe migraines she couldn’t leave the room.
Ms Charlton said one male staff member reduced her to tears after telling her she knew about construction ahead of time and “it wasn’t his problem my mum was ill”.
She said: “I booked this holiday because this would be the last holiday for my mum, son and I because of her health.
“I had also recently graduated with my business management degree so I thought it would all be a nice surprise. Take my mum away for a week of relaxation.
“After this entire holiday and the whole stress of the situation her health is now 10 times worse.”
“This was the holiday from hell and I’ve never cried so much in my life”.
‘HOLIDAY FROM HELL’
“The building works started at 5.30am and were so loud my mum had migraines and was horrifically ill during the holiday.
“One staff member named Jamie was so abusive towards me in front my son it distressed him.
“You could see it in his face he was distressed and throughout the holiday and to this day he still brings that man up.
“He says ‘I don’t like that mean man who made you cry. He scared me.’”
Ms Charlton took photos and videos of the loud construction outside of her room after 5am.
She also took photos of ice cream being left out and a cut on the bottom of her foot she said she got while at the resort.
I will never ever ever book with that company again.
Zara Kate Charlton
The hotel did move the family to another room during their stay and Ms Charlton said the noise got better, but it was too late.
She said she spent £1,100 on their week away, but she is now another £700 out of pocket because of the money she spent leaving the resort to still try and make the most of their time.
She added: “There were so many people there that we spoke to who also said that they weren’t aware of the building works.
“The holiday was ruined and it got worse and worse and worse. My mum was horrifically ill during the holiday.
“90 per cent of the time we left the hotel to get away from the building works. We spent £700 during the day to be out of there.
“When I complained to TUI about that man they offered me a £100 for how the staff member spoke to me, which I don’t think covers it.
“I will never ever ever book with that company again.”
A TUI spokesperson told The Sun Online: “We are sorry to hear Ms Charlton was unhappy with her holiday experience.
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“We can confirm that we notified all customers prior to travel about the nearby building work, in both the booking process and in the booking confirmation.
“We fully supported in resort and moved the customers to a quieter room.
“Since their return home we have also spoken with them and offered a gesture of goodwill.”
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